Here you will find our guests' experiences at VP hotels
I have been studying in Spain for 2 months now and recently my parents came to Madrid to see me. We stayed at El Madroño and we couldn't be happier with our choice. One person in particular went above and beyond what his job required to ensure that we had a pleasant stay. Juan Carlos was working at the front desk when my parents arrived and even though the room was in my name and I hadn't yet gotten there he let them in to the room to take a nap before I arrived. When I arrived an hour or two later he knew exactly who I was and where I could find my parents. They were very grateful for his kindness and his service continued to exceed expectations the whole weekend. Juan Carlos was knowledgeable, friendly, and compassionate with my Spanish speaking. I always tried to use Spanish wherever we went and he was very kind, helping me find the right words and speaking slowly when he responded in Spanish. But he was also very gracious when we had to use English.
We had a wonderful time in Madrid, we thanked Juan Carlos personally before we left, but would like to thank him again for helping to make my families first time in Spain such an enjoyable trip. Thank you!
Very impressed, wonderful stay for a wonderful price! Will recommend, thanks!